Frequently Asked Questions


Where are our stores?

We Have 2 Stores:

414 Joo Chiat Road 427638

80 Mohamed Sultan Road,
The Pier at Robertson Singapore 239013

What are the store operating hours?

Joo Chiat Store
Operating Hours:
Monday - Friday: 9:30am-7:00pm
Saturday, Sunday & PH: 9:00am-7:00pm

Mohamed Sultan Road Store
Operating Hours:
Monday - Friday: 10:00am-8:00pm
Saturday, Sunday & PH: 9:00am-8:00pm

What product does your store offer?

Australian, US Beef

Australian Free Range Pork

Australian Lamb



Gourmet Sausages

Cheese & Cold cuts

Wild Caught Seafood



How long can the meat last in the freezer?

The amount of time you can keep food frozen relates more to the quality of food as opposed to food safety. After a certain amount of time frozen food will start to dry out and will not have the same high quality and flavour as fresh items. The table below is our suggestion for how long meat should be frozen for and still taste good.

Product Approximate frozen storage life:

- Beef/lamb roasts 4-6 months

- Beef mince 2-3 months

- Sausages 2months

- Beef Steaks 3-4 months

- Beef/Lamb Casserole 2-3 months

- Lamb chops 2-3 months

- Pork 2-3 months

- Offal 1month

- Chicken 3 months

If I put my meat in the freezer when I received it, how should I thaw it?

24 hours before you require the meat, place it in a container on the lower rack of the refrigerator.

Prior to cooking the meat, place it on the kitchen counter to reach room temperature.

We do not recommend defrosting meat in the microwave oven or by leaving it on your kitchen bench/sink.

Why is my meat sometimes brown when I open the packaging? Is this normal?

Yes, brown coloration is normal on sealed meat which has not been exposed to any oxygen, this is called oxidation.

Within 10 to 15 minutes of opening the packaging, the meat will “bloom” turning red as it is exposed to the oxygen in the air.

I noticed a peculiar odour when I opened my vacuum-sealed meat. Is this normal, and is it safe to eat?

Yes, vacuum-sealed meat has a characteristic musky aroma.

This is perfectly normal and as long as your meat is cool to the touch when it arrives, it is safe to eat.


What days do you deliver?

Monday-Saturday and we offer two delivery timeslots.

These are 9.00am-2.00pm, 11.00am-6.00pm and 2.00pm-6.00pm

Can I request a specific time slot for my delivery?

Due to heavy delivery schedules we are unfortunately unable to give a specific time for delivery.

Delivery will be made during the specified timeslot and if unforeseen circumstances cause a delay, we shall telephone you in advance to advise of the situation and when delivery will be made.

Is there a delivery fee?

We offer free delivery over $150 spent.

Orders above $150 are delivered free of charge.

Orders below $150 will incur a delivery fee of $15.

How will my order be packed?

After we prepare your order, our butchers carefully assemble it into chiller boxes which are then placed into our chiller. When your order is ready for delivery, we transfer your order to our refrigerated delivery truck.

Can I order now and select a delivery date in the future?

Yes. You may place an order at any time and select your delivery date at checkout. Delivery dates can be selected up to 10 days in advance.

How far in advance do I need to place my order?

Place an order before 3pm and your order can be delivered as early as the next day depending on the slot availability.

Do you deliver during public holiday?

No, we are closed for home delivery during public holidays.

Some item(s) are missing in my order that was delivered.

Call our customer service during office hours at 88344983 or email us at and we will resolve the issue as soon as possible.

I received a wrong item, What should I do?

Call our customer service during office hours at 88344983 or email us at and we will resolve the issue as soon as possible.