Frequently Asked Questions

Store

Where are our stores?

We Have 2 Stores:


414 Joo Chiat Road 427638


80 Mohamed Sultan Road,
#01-07/08/09
The Pier at Robertson Singapore 239013

What are the store operating hours?

Joo Chiat Store
Operating Hours:
Monday - Friday: 9:30am-7:00pm
Saturday, Sunday & PH: 9:00am-7:00pm

Mohamed Sultan Road Store
Operating Hours:
Monday - Friday: 10:00am-8:00pm
Saturday, Sunday & PH: 9:00am-8:00pm

What product does your store offer?

Australian, US Beef

Australian Free Range Pork

Australian Lamb

Kangaroo

Poultry

Gourmet Sausages

Cheese & Cold cuts

Wild Caught Seafood

Condiments

Meat

How long can meat last in the fridge?

Meat can last approximately 3-5 days in the home chiller. For further information, you can refer to the product's "use by" date, which is marked on the items you receive, serving as a guide.

How long can the meat last in the freezer?

The amount of time you can keep food frozen relates more to the quality of food as opposed to food safety. After a certain amount of time frozen food will start to dry out and will not have the same high quality and flavour as fresh items.

Meat can remain preserved in the freezer for approximately 8-12 months. For additional details, kindly consult the product "use by" date, clearly indicated on the items you receive, serving as a reference.

If I put my meat in the freezer when I received it, how should I thaw it?

24 hours before you require the meat, place it in a container on the lower rack of the refrigerator.

Prior to cooking the meat, place it on the kitchen counter to reach room temperature.

We do not recommend defrosting meat in the microwave oven or by leaving it on your kitchen bench/sink.

Why is my meat sometimes brown when I open the packaging? Is this normal?

Yes, brown coloration is normal on sealed meat which has not been exposed to any oxygen, this is called oxidation.

Within 10 to 15 minutes of opening the packaging, the meat will “bloom” turning red as it is exposed to the oxygen in the air.

I noticed a peculiar odour when I opened my vacuum-sealed meat. Is this normal, and is it safe to eat?

Yes, vacuum-sealed meat has a characteristic musky aroma.

This is perfectly normal and as long as your meat is cool to the touch when it arrives, it is safe to eat.

Delivery

What days do you deliver?

Monday-Saturday and we offer two delivery timeslots.

These are 9.00am-2.00pm, 11.00am-6.00pm and 2.00pm-6.00pm

Can I request a specific time slot for my delivery?

Due to heavy delivery schedules we are unfortunately unable to give a specific time for delivery.

Delivery will be made during the specified timeslot and if unforeseen circumstances cause a delay, we shall telephone you in advance to advise of the situation and when delivery will be made.

Is there a delivery fee?

We offer free delivery over $150 spent.

Orders above $150 are delivered free of charge.

Orders below $150 will incur a delivery fee of $15.

How will my order be packed?

After we prepare your order, our butchers carefully assemble it into chiller boxes which are then placed into our chiller. When your order is ready for delivery, we transfer your order to our refrigerated delivery truck.

Can I order now and select a delivery date in the future?

Yes. You may place an order at any time and select your delivery date at checkout. Delivery dates can be selected up to 20 days in advance.

How far in advance do I need to place my order?

Place an order before 3pm and your order can be delivered as early as the next day depending on the slot availability.

Do you deliver during public holiday?

No, we are closed for home delivery during public holidays.

Some item(s) are missing in my order that was delivered.

Call our customer service during office hours at 88344983 or email us at sales@butcherbox.com.sg and we will resolve the issue as soon as possible.

I received a wrong item, What should I do?

Call our customer service during office hours at 88344983 or email us at sales@butcherbox.com.sg and we will resolve the issue as soon as possible.

Meat Marinades

Peri Peri

Description:
Embark on a flavourful journey as the vibrant essence of Peri Peri sets your taste buds ablaze. Revel in the captivating marriage of carefully crafted herbs & spices, delivering a zesty kick that promises to tantalize your palate.

Ingredients:
Maltodextrin, Salt, Herbs & Spices, Dehydrated Vegetables, Tomato Powder, Food Acid (Citric Acid), Natural Flavours, Vinegar Powder, Vegetable Gums (Xanthan, Guar), Spice Extract.

Allergens:
Nuts: Nil
Sesame: Nil
Dairy/Milk: Nil
Eggs: Nil
Gluten: Nil
Soybeans: Nil
Wheat: Nil

Rosemary & Mint

Descriptions:
Transform your dishes with our Rosemary & Mint Marinade! A perfect fusion of savory herbs and sweet mint, this blend promises a delightful culinary experience. Elevate your meals with this carefully crafted combination and unleash your inner chef!

Ingredients:
Sugar, Maltodextrin, Salt, Herbs (Mint 2.5%, Rosemary 1.5%), Vegetable Gums (Xanthan, Guar), Natural Colour (Paprika & Turmeric Oleoresins, Herb Extract)

Allergens:
Nuts: Nil
Sesame: Nil
Dairy/Milk: Nil
Eggs: Nil
Gluten: Nil
Soybeans: Nil
Wheat: Nil

Roasted Peanut Satay

Descriptions:
Immerse yourself in the rich and nutty world of Roast Peanut Satay. This delectable blend features a generous portion of peanuts, perfectly roasted to perfection, alongside a harmonious mix of spices, salt, and coconut milk.

Ingredients:
Sugar, Peanut (20%), Spices, Salt, Coconut Milk Powder [Coconut Milk Solids, Maltodextrin, Sodium Caseinate (Milk)], Dehydrated Vegetables, Tomato Powder, Natural Colours (Turmeric & Paprika Oleoresin), Vegetable Gum (Xanthan).

Allergens:
Nuts: Present
Sesame: Nil
Dairy/Milk: Present
Eggs: Nil
Gluten: Nil
Soybeans: Nil
Wheat: Nil

Herb, Garlic & Chilli

Descriptions:
Add a touch of warmth to your dishes with our Herb, Garlic & Mild Chilli Blend! Immerse your meals in a perfect blend of aromatic herbs, bold garlic, and a subtle hint of mild chilli

Ingredients:
Sugar, Maltodextrin, Salt, Dehydrated Vegetables [including Garlic (4%)], Vegetable Powders [including Garlic (2%)], Vegetable Gum (Xanthan, Guar), Herbs (1%) & Spice [including Chilli (0.1%)], Natural Colours (Paprika & Turmeric Oleoresins), Spice Extract

Allergens:
Nuts: Nil
Sesame: Nil
Dairy/Milk: Nil
Eggs: Nil
Gluten: Nil
Soybeans: Nil
Wheat: Nil

BBQ Spare Rib

Descriptions:
Delve into the robust flavors of BBQ Spare Rib, expertly crafted with premium ingredients. Elevate the savory profile of Beef & Pork with a harmonious blend of natural spices, smoky undertones, and a subtle touch of acidity.

Ingredients:
Sugar, Salt, Maltodextrin, Flavour Enhancer (621), Colour (150d) [Sulphites], Vegetable Gum (466), Vegetable Powders, Natural Flavour, Spice, Food Acid (262), Smoke Flavour, Anti-caking Agent (551). Contains sulphites.

Allergens:
Nuts: Nil
Sesame: Nil
Dairy/Milk: Nil
Eggs: Nil
Gluten: Nil
Soybeans: Nil
Wheat: Nil

Port Wine & Garlic

Descriptions:
Immerse yourself in this refined blend, revealing a delightful fusion of sweet undertones harmoniously complemented by the rich essence of red wine.

Ingredients:
Sugar, Salt, Dehydrated Vegetables (Garlic 7%), Maltodextrin, Red Wine Powder (7%) [Red Wine Concentrate, Maltodextrin, contains Sulphites], Vegetable Powder, Herb & Spice, Vegetable Gums (Xanthan, Guar), Food Acid (Citric Acid), Natural Colour (Paprika Oleoresin), Fermented Rice.

Allergens:
Nuts: Nil
Sesame: Nil
Dairy/Milk: Nil
Eggs: Nil
Gluten: Nil
Soybeans: Nil
Wheat: Nil

Tandoori Yoghurt

Descriptions:
Experience the vibrant flavours of Tandoori Yoghurt, where the richness of yoghurt meets a harmonious blend of sweetness and spice.

Ingredients:
Yoghurt Powder (28%) [Milk Solids Cultures], Maltodextrin, Spices, Salt, Sugar, Vegetable Powder, Natural Colours (Crocin, Crocetin, Carminic Acid, Annatto Extracts, Paprika Oleoresin), Food Acid (Citric Acid), Vegetable Gum (Xantan), Spice Extracts.

Allergens:
Nuts: Nil
Sesame: Nil
Dairy/Milk: Present
Eggs: Nil
Gluten: Nil
Soybeans: Nil
Wheat: Nil

Sausage, Meatball & Burger Ingredients

Chicken, Pumpkin, Feta & Chives Thick Sausage

Ingredients:
Chicken, Pumpkin, Feta Cheese, Natural Pork Casing, Rice Flour, Salt, Mineral Salt, Soy Flour, Herbs, Food Additives, Colour 160c, Herb Extract

Sweet Chilli & Mango Chicken Thick Sausage

Ingredients:
Chicken, Rice Flour, Salt, Sugar, Dehydrated Vegetables, Tomato Powder, Natural Mango, Yeast Extract, Turmeric, Natural Pork Casing

Traditional Pork Thick Sausage

Ingredients:
Australian Free Range Pork, Natural Pork Casing, Rice Flour, Salt, Mineral Salt (451), Food Additives, Herbs & Spices, Spice Extracts

Cumberland Thick Sausage

Ingredients:
Australian Free Range Pork, Natural Pork Casing, Rice Flour, Salt, Mineral Salt (451), Food Additives, Herbs & Spices, Spice Extracts

Pork, Apple & Sage Thick Sausage

Ingredients:
Australian Free Range Pork, Natural Pork Casing, Rice Flour, Salt, Apple, Vegetable Powder, Herbs & Spices, Mineral Salt, Food Additives

Spanish Style Chorizo Thick Sausage

Ingredients:
Australian Beef, Australian Free Range Pork, Pork Casing, Potato Starch, Salt, Maize, Spices, Mineral Salt, Food Additives, Dehydrated Vegetables, Mustard Flour, Dextroze (Tapioca, Maize), Colour 160c (Natural Extract from Red Pepper), Antioxidant 307b (Extract from Vegetable Oil)

Blueberry Maple Pork Breakfast Thick Sausage

Ingredients:
Australian Free Range Pork, Pork Casing, Rice Flour, Blueberries, Pure Maple Syrup, Sugar, Salt, Mineral Salt (451), Additives, Herbs & Spices, Spice Extracts, Water

Black Truffle Pork Thick Sausage

Ingredients:
Australian Free Range Pork, Natural Pork Casing, Rice Flour, Activated Charcoal, Salt, Parmesan Cheese, Natural Flavour (Truffle & Parmesan), Sugar, Yeast Extract, Bread Crumbs, Water

Pork Truffle & Parmesan Thick Sausage

Ingredients:
Australian Free Range Pork, Natural Pork Casing, Rice Flour, Salt, Parmesan Cheese, Natural Flavour (Truffle & Parmesan), Sugar, Yeast Extract, Vegetable Oil, Spices, Spice Extract

Spicy Jalapeno & Cheddar Pork Thick Sausage

Ingredients:
Australian Free Range Pork, Natural Pork Casing, American Cheddar, Jalapenos, Rice Flour, Chilli Powder, Salt, Food Additives, Herbs & Spices

Continental Italian Thick Sausage

Ingredients:
Australian Beef, Australian Free Range Pork, Natural Pork Casing, Red Wine, Salt, Food Additives, Herbs & Spices

Country Style Beef Thin Sausage

Ingredients:
Australian Beef, Natural Sheep Casing, Rice Flour, Salt, Mineral Salt (451), Food Additives, Dehydrated Vegetable, Spices & Spice Extracts

Blackmore Full Blood Wagyu Thick Sausage

Ingredients:
Blackmore Full Blood Wagyu Beef, Herbs, Smoked Paprika, Rice Flour, Natural Pork Casing, Food Additives, Salt, Black Pepper

Wagyu Beef & Caramelized Onion Sausage

Ingredients:
Australian Wagyu Beef, Natural Pork Casing, Rice Flour, Onion, Salt, Dehydrated Vegetable, Vegetable Oil, Yeast Extract, Food Additives, Herbs & Spices

Lamb, Roasted Garlic & Rosemary Thick Sausage

Ingredients:
Australian Lamb, Pork Casing, Rice Flour, Garlic, Rosemary, Salt, Additives, Herbs, Spices

Butcher Box Pork Chipolatas

Ingredients:
Australian Free Range Pork, Natural Sheep Casing, Rice Flour, Salt, Mineral Salt (451), Food Additives, Herbs & Spices, Spice Extracts

Butcher Box Beef Chipolatas

Ingredients:
Australian Beef, Natural Sheep Casing, Rice Flour, Salt, Mineral (451), Food Additives, Dehydrated Vegetable, Spices & Spice Extracts

Durban Curry Boerewors Sausage

Ingredients:
Australian Beef, Australian Free Range Pork, Natural Sheep Casing, Dried Fruits, Worcestershire Sauce, Chili, Vinegar, Salt, Food Additives, Vegetable Oil, Sugar, Herbs & Spices, Spice Extracts

Boerewors Sausage

Ingredients:
Australian Beef, Australian Free Range Pork, Natural Pork Casing, Worcestershire Sauce, White Vinegar, Salt, Additives, Herbs & Spices, Spice Extracts

Preservative Free Chicken Thick Sausage

Ingredients:
Chicken, Natural Pork Casing, Rice Flour, Salt, Hydrolysed Vegetable Protein, Mineral Salts, Herbs & Spices, Fermented Rice, Spice extracts.

Preservative Free Thick Sausage

Ingredients:
Australian Free Range Pork, Natural Pork Casing, Rice Flour, Salt, Hydrolysed Vegetable Protein, Mineral Salts, Herbs & Spices, Fermented Rice, Spice extracts.

Preservative Free Beef Thick Sausage

Ingredients:
Australian Beef, Natural Pork Casing, Rice Flour, Salt, Hydrolysed Vegetable Protein, Mineral Salts, Herbs & Spices, Fermented Rice, Spice extracts.

Blackmore Full Blood Wagyu Beef Burger Slider

Ingredients:
100% Blackmore Full Blood Wagyu Beef, Unseasoned

White Pyrenees Roasted Garlic & Rosemary Lamb Burger

Ingredients:
Australian Lamb, Rice Flour, Garlic, Rosemary, Salt, Additives, Herbs, Spices

Chicken & Vegetable Burger

Ingredients:
Fresh Chicken, Rice Flour, Carrot, Onion, Salt, Mineral Salt (451), Additives, Herbs & Spices, Spice Extracts

Chicken Truffle Burger

Ingredients:
Fresh Chicken, Rice Flour, Salt, Sugar, Parmesan Cheese, Natural Flavour (Truffle & Parmesan), Yeast Extract, Vegetable Oil, Spices, Spices Extract

Gooralie Australian Free Range Pork & Apple Burger

Australian Free Range Pork, Rice Flour, Dehydrated Apple, Sugar, Salt, Vegetable Powder, Mineral Salt, Additives, Water, Herbs & Spices

Lamb Kofta

Ingredients:
White Pyrenees Lamb, Rice Flour, Salt, Herbs & Spices, Dehydrated Vegetables, Natural Flavours, Spice Extract, Food Additives, Soy Protein

Beef Meatballs

Ingredients:
Australian Beef, Rice Flour, Salt, Mineral Salt (451), Additives, Dehydrated Vegetable, Spices & Spice Extracts, Gluten Free Bread Crumbs

Italian Meatballs

Ingredients:
Australian Beef, Australian Free Range Pork, Red Wine, Salt, Additives, Herbs & Spices, Gluten Free Bread Crumbs

Pork Meatballs

Ingredients:
Australian Free Range Pork, Rice Flour, Salt, Mineral Salt (451), Additives, Herbs & Spices, Spice Extracts, Gluten Free Bread Crumbs, Water