TERMS AND CONDITIONS

TERMS OF USE

Thank you for visiting Butcher Box managed by ORCA Marketing. This page states the terms and conditions (the “Terms” or the “Agreement”) under which you may use the website and make orders/purchases.

Please read this page carefully. By accessing the website you accept and agree to be bound, without limitation or qualification, by these Terms which includes Conditions of Purchase and Privacy Policy. If you do not accept any of the Terms stated here, do not use the website. The Company may, in its sole discretion, modify or revise these Terms at any time by updating this web page. You are bound by any such modification or revision and should therefore visit this page periodically to review the Terms listed on this page.

VARIATION OF TERMS AND CONDITIONS: Butcher Box reserves the right to amend these Terms and Conditions in its sole discretion. It is the Customer’s responsibility to review the Terms and Conditions prior to submitting any order and The Butcher Box shall have no responsibility to notify the Customer of any changes to the Terms and Conditions.

Section 1. Use of Material

The contents of this website, including but not limited to text, software, photographs, graphics, illustrations, artwork, video, music, sound, names, logos, trademarks, service marks and other material (“Material”) are protected by copyright and other laws internationally. The Material includes both content owned or controlled by the Company and content owned or controlled by third parties and licensed to the Company. Logos of products and companies may be displayed on this website as an illustration or representative of what may be available to potential customers. These Logos remain the property of their respective owners and do not represent any form of affiliation with the Company.

The Company authorises you to view and download a single copy of the Material on the website solely for your personal, non-commercial use. You may not sell or modify the Material or reproduce, display, publicly perform, distribute, or otherwise use the Material in any way for any public or commercial purpose without the written permission of the Company. If you would like information about obtaining the Company’s permission to use any of the Material on your website, or link to us, please e-mail us. If you violate any of these Terms, your permission to use the Material automatically terminates and you must immediately destroy any copies you have made of the Material.

Section 2. No Warranties

The website and material are provided on an “as is” basis without any warranties of any kind, whether express or implied. The company and its suppliers, to the fullest extent permitted by law, disclaim all warranties, including but not limited to warranties of title, fitness for a particular purpose, merchantability and non-infringement of proprietary or third party rights. The company and its suppliers make no warranties about the accuracy, reliability, completeness, or timeliness of the material, services, text, graphics, and links.

The company does not warrant that the website will operate error-free or that this website or its server are free of computer viruses or other harmful items. If your use of the website or the material results in the need for servicing or replacing equipment or data, the company is not responsible for those costs.

If the material on the website is provided by third parties and the company shall not be held responsible for any such third party material.

Section 3. Limitation of Liability / Disclaimer of Damages

Your use of the website is at your own risk. If you are dissatisfied with any of the Materials or other contents of the website or with these Terms and Conditions, the Company’s Privacy Policy, or other policies, your sole remedy is to discontinue use of the website.

In no event shall the company or its suppliers be liable to any user or any third party for any damages whatsoever (including, without limitation, direct, indirect, incidental, consequential, special, exemplary or lost profits) resulting from the use or inability to use the website or to make purchases, or the material, whether based on warranty, contract, tort, or any other legal theory, and whether or not the company is advised of the possibility of such damages.

Section 4. Copyright Infringement and Copyright Agent

The Company may, in appropriate circumstances and at its discretion, remove, or disable access to, material on the website that infringes on the rights of others. If you believe that your work has been used on the website in a manner that constitutes copyright infringement, please provide us with a written notice (e-mail is sufficient) that includes the following information: an electronic or physical signature of a person authorised to act on behalf of the owner of the exclusive right that is allegedly infringed; identification of the copyrighted work claimed to have been infringed; a description of where the material that you claim is infringing is located on the website; your address, telephone number, and email address; a statement by you that you have a good faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law; a statement by you, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorised to act on the copyright owner’s behalf. 

Section 5. Links to Other Sites

If the website contains links to third party websites that are maintained by others. These links are provided solely as a convenience to you and not as an endorsement by the Company of the contents on such third-party websites. The Company is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.

Section 6. Indemnity

You agree to defend, indemnify, and hold harmless the Company, its officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the Material (including Software) or your breach of the terms of this Agreement. The Company shall provide notice to you promptly of any such claim, suit, or proceeding and shall reasonably assist you, at your expense, in defending any such claim, suit or proceeding.

Section 7. General

The Company makes no claims that the Materials are appropriate for any particular purpose or audience, or that they may be downloaded outside of Singapore. Access to the Materials may not be legal by certain persons or in certain countries. If you access the website from outside of the Singapore, you are responsible for compliance with the laws of your jurisdiction. This Company is headquartered in Singapore. All legal issues arising from or related to the use of the website shall be construed in accordance with and determined by the laws of Singapore. By using this website, you agree that the exclusive forum for the bringing of any claims or causes of action arising out of or relating to your use of this website is in Singapore. You hereby accept and submit to the jurisdiction of such court in any such proceeding or action, and irrevocably waive, to the fullest extent permitted by law, any objection which you may now or hereafter have to the laying of the venue of any such action or proceeding brought in such a court and any claim that any such action or proceeding brought in such a court has been brought in an inconvenient forum. If any provision of this Agreement is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term. Except as expressly provided in a particular “Legal Notice” for Software or material on particular web pages, this Agreement constitutes the entire Agreement between you and the Company with respect to the use of website. Any changes to this Agreement must be made in writing, signed by an authorszed representative of the Company.

CONDITIONS OF PURCHASE

General

All the Products sold by Butcher Box through this site/catalogue are sold subject to these Terms and Conditions. By submitting your order for processing by Butcher Box Online, you confirm and affirm that you have read, understood and agree to the Terms and Conditions.

Customers may place their order via:-

• This web site’s ordering system
• Email : sales@butcherbox.com.sg
• Telephone :  88344983

Price

Butcher Box will make every effort to ensure that the prices, details and sizes of Products detailed by Butcher Box Online are correct but Butcher Box reserves the right to vary the price and other details of the Products without notice.

Although Butcher Box takes care in stating product prices, there may be cases where human errors will lead to a misrepresentation, as such, the company reserves the right to charge correct prices. It will also not be held responsible for any mistakes in price or cost representation.

Discrepancies between the on-line bill/order price and the final bill may be due to out-of-stock products, substitutions, special offers, daily price changes and weighed items. Butcher Box reserves the right to adjust the final bill after the on-line bill/order price is presented or conveyed to the Customer and such adjustments shall be marked on the final bill presented to the Customer at the time of delivery.

Payment

Payment for products ordered through Butcher Box Online can be made by credit card.

Delivery

Butcher Box will only deliver to mainland Singapore (including Sentosa). For details regarding Placement of Orders for Delivery and Delivery Charges, cilck here for the latest information.

Variation/Cancellation of Order

The Customer may vary or cancel the order up to the point in time that Butcher Box has commenced processing the order and the Customer will not incur any cost in doing so. Customers must contact Butcher Box Customer service via telephone at 88344983 to cancel or change an order.

Subject to the Customer’s consent, Butcher Box may substitute a Product for another similar Product if the initial Product ordered by the Customer is unavailable.

If there is no prior consent from the customer for a substitution, no substitution shall be made.

Returns of Products/Refunds

Butcher Box shall use its best efforts to ensure that orders are filled correctly. Any discrepancies shall be dealt with in the following manner:

(a) if any Product proves to have been delivered in a damaged condition, or if the Product proves to be out of date, or if a Product which was ordered and invoiced is not included in the delivery, or if the wrong Product is delivered, Butcher Box shall either refund to the Customer the value of that Product, or replace the Product.

(b) if any Product which was not included in the Customer’s order is delivered to the Customer by mistake, Butcher Box reserves the right to collect the wrong Product. Refunds shall be made by way of cheque payment which shall be mailed to the Customer.

Purging of Information/data

Butcher Box shall at its on discretion, may decide to clean-up its database. Therefore member’s past orders may be purged after 01 year.

PRIVACY POLICY

DATA PROTECTION NOTICE FOR CUSTOMERS

 

This Data Protection Notice (“Notice”) sets out the basis which Butcher Box Pte. Ltd. (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

 

PERSONAL DATA 

1.  As used in this Notice:

 

“customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and

 

“personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.

 

2.  Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include name, residential address, email address, telephone number and financial information. 

 

3. Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).

                                                     

COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA

4. We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).

5. We may collect and use your personal data for any or all of the following purposes:

(a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
(b) verifying your identity;
(c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
(d) managing your relationship with us;
(e)  processing payment or credit transactions;
(f) complying with any applicable laws, regulations, codes of practice, guidelines, or rules,  or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority; and
(g) transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes.
(h) we may engage trusted third-party logistics and delivery service providers to fulfil and deliver your orders. For this purpose, we may disclose personal data such as your name, delivery address, contact number and order information to these service providers strictly for delivery, customer service and order fulfilment purposes. We take reasonable steps to ensure that such service providers are contractually obligated to safeguard your personal data and handle it in accordance with applicable data protection laws and industry best practices.
(i) providing you with marketing and promotional information about our products and services, including updates on events, campaigns, offers, lucky draws, membership and rewards programmes, and other related promotions;
(j) we may engage trusted third-party marketing, advertising, customer relationship management (CRM) and analytics service providers to assist us in communicating with customers, administering promotions, improving customer experience and conducting marketing activities. Such service providers may process personal data on our behalf and are required to maintain appropriate security and confidentiality measures.

6. We may disclose your personal data

(a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods and services requested by you; or
(b) to third party service providers, agents and other organisations we have engaged to perform any of the functions with reference to the above mentioned purposes.
(c) to logistics, courier, fulfilment, marketing, advertising, customer engagement, data analytics and technology service providers engaged by us to support our business operations and customer communications.

7. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).

 

WITHDRAWING YOUR CONSENT

                   8. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below. 

9. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.

10. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 8  above.

11. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

 

ACCESS TO AND CORRECTION OF PERSONAL DATA

12. If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below. 

13. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

14. We will respond to your request as soon as reasonably possible. In general, our response will be within seventy (70) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

 

PROTECTION OF PERSONAL DATA

15. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as minimised collection of personal data, authentication and access controls (such as good password practices, need-to-basis for data disclosure, etc.), encryption of data, up-to-date antivirus protection, regular patching of operating system and other software, usage of one time password(otp)/2 factor authentication (2fa)/multi-factor authentication (mfa) to secure access, and security review and testing performed regularly.

16. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

 

ACCURACY OF PERSONAL DATA

17. We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.

 

RETENTION OF PERSONAL DATA

18. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

19. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

 

TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE

20. We may transfer, store or process certain personal data with trusted third-party service providers located outside Singapore, including Australia, for purposes such as marketing, customer relationship management, data analytics, technology support and business operations.

21. Where personal data is transferred outside Singapore, we will take appropriate measures to ensure that the recipient provides a standard of protection that is comparable to that required under the Singapore Personal Data Protection Act (PDPA). Such measures may include contractual obligations, data protection assessments and other safeguards that we deem appropriate.

 

DATA PROTECTION OFFICER

22. You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner: 

Name of DPO   : Elena Asai

Email Address  : om@butcherbox.com.sg

EFFECT OF NOTICE AND CHANGES TO NOTICE

23. This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.

24. We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes. 

Last updated       :  05/06/2026